Managed IT Pricing
Managed IT plans — no hidden fees
Pick the right plan for your team. All plans include guaranteed SLA, proactive monitoring and direct access to senior engineers. Change plans anytime.
Essential
Small teams (3-10 employees)
£155
/month
from £15.50/user · flexible billing
- Unlimited remote helpdesk
- 8h business-hour SLA response
- Proactive monitoring 9am–6pm
- EDR antivirus (SentinelOne) included
- Weekly automated backup
- PC/Mac/printer maintenance
- Microsoft 365 management
- On-site visits included
- 24/7 SOC monitoring
Most Popular
Business Plus
Growing companies (10-30 employees)
£465
/month
from £15.50/user · auto-scales
- Everything in Essential +
- 15-minute SLA response
- 24/7 proactive monitoring
- Cyber Security & NGFW Firewall
- Daily redundant backup (cloud + local)
- 2 on-site visits/month included
- Hardware procurement consulting
- GDPR & UK DPA audit included
- Dedicated account manager
Premium Enterprise
Large organisations (30+ employees)
£1,050
/month
£10.30/user at volume · custom contracts
- Everything in Business Plus +
- 24/7 SOC monitoring (SentinelOne)
- Full Disaster Recovery Plan
- Quarterly security audits
- vCIO – monthly IT strategy sessions
- Custom software development included
- Unlimited on-site visits
- ISO 27001 / NIS2 compliance support
- Enterprise 2FA SSO + DLP
Detailed Comparison
What you get in each plan
| Feature | Essential | Business Plus | Enterprise |
|---|---|---|---|
| SLA Response Time | 8 hours | 15 minutes | 15 minutes |
| Proactive Monitoring | 9am – 6pm | 24/7 | 24/7 + SOC |
| Remote Helpdesk | Unlimited | Unlimited | Unlimited |
| On-site visits / month | Optional | 2 included | Unlimited |
| EDR Antivirus (SentinelOne) | |||
| Backup | Weekly | Daily + Cloud | Immutable + DR |
| NGFW Firewall & WAF | |||
| 24/7 SOC Monitoring | |||
| Disaster Recovery Plan | |||
| vCIO Strategy Sessions | Quarterly | Monthly | |
| Security Audit | Annual | Semi-annual | Quarterly |
| Custom Software Included | |||
| Dedicated Account Manager | |||
| GDPR & UK DPA Compliance | Basic | Audit + Implementation | ISO 27001 ready |
Frequently Asked Questions
What you need to know
Is the displayed price all I pay? Are there hidden costs?
The displayed price is monthly, all-inclusive: helpdesk, monitoring, our software, EDR, backup. The only additional costs are third-party licences you use yourself (e.g. Microsoft 365 per user) and physical hardware (if procured through us). These are transparently listed in the quote.
Can I change plans after signing?
Yes, anytime. Upgrades apply immediately (pro-rated). Downgrades apply from the following month. The contract is flexible with 30-day notice for termination.
What if the team grows or shrinks monthly?
We bill based on active users in the previous month. You add/remove users instantly from the portal — billing adjusts automatically at month-end. Seasonal fluctuations are accommodated with no penalties.
Do you offer a satisfaction guarantee?
Yes. The first 30 days have a full money-back guarantee. If you're not satisfied, cancel the contract with no penalties and no justification needed. The SLA is contractually guaranteed with invoice credits in case of breach.
Do you only work with companies from Romania?
No — we have active clients in Romania and the UK, plus occasional collaborations in Germany and Canada. Helpdesk speaks English and Romanian. For on-site visits in the UK we have field partners in London and Manchester.
What exactly is included in the free "IT Audit"?
We inventory the hardware, scan network vulnerabilities, evaluate backup and access policies, verify licence compliance. You receive a PDF report with 3-5 prioritised risks and a remediation plan with estimated costs. The audit takes 2-3 business days.
Not sure which plan is right for you?
Talk to a consultant for 15 minutes. We'll recommend the right plan based on your team, current infrastructure and growth goals. No sales pressure.
Book a call