Support Centre
Technical support, when you need it
Our technical team is available 24/7. Open a ticket, run a quick diagnostic, or call us directly — we respond within 15-20 minutes.
Outside office hours — we handle technical support tickets 24/7
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Response ETA: 15-20 min
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help@itechmedia.ro
Live Connection Diagnostic
Download
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Upload
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Accurate test via Cloudflare's network · may use 100–300 MB on fast connections.
Internet: …
DNS: …
Server: …
Auto-Detected Tech Data
Location
Columbus
United States
System
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This data is sent automatically when you open a ticket, for faster diagnosis.
Open a Ticket
1. Submit
2. Analyse
3. Resolve
Estimated pickup time: 15-20 minutes
Remote Support Apps
For our technicians to take control of your computer, download and start one of these apps. Then send us the displayed ID.
Connections are end-to-end encrypted. We never keep access after the session.
Frequently asked questions
How quickly do I get a response to a ticket?
Normal tickets are picked up within 8 business hours, Urgent within 1 hour, and Critical within 15 minutes, 24/7. SLA customers get priority.
Can I get help without an existing contract?
Yes. We work on ad-hoc jobs billed hourly. The first assessment is free — we tell you clearly what needs to be done, no obligation.
Is my data safe during a remote session?
All remote sessions use end-to-end encryption. The technician sees your screen only during the session — we never install persistent access. On request, we sign an NDA before any session.
What info should I include in a ticket to get a fast reply?
The most useful combination: (1) what you were doing when the issue appeared, (2) the exact error message (screenshot if possible), (3) when it started. The technical diagnostic attaches automatically from this page.
The internet is slow — is it my problem or the ISP's?
Run the speed and ping test above. If Ping > 100ms and download < 50% of your plan, call your ISP. If the values look fine but it's still slow, it's likely in the computer/internal network — open a ticket and we'll investigate.
Didn't find what you were looking for?
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